Terms of Service

These Terms of Service apply to our websites, applications, and services operated by LRARE Holdings Ltd (“LRARE”, “we”, “us”, “our”).

If you do not agree to these terms, do not use our services. You must also comply with any additional terms presented for specific products, trials, or organisational agreements.

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must not share accounts in ways that bypass intended user limits, licensing, or security controls. If you believe your account has been compromised, contact us immediately.

We improve our services over time. We may update, modify, or discontinue features to maintain security, improve performance, comply with law, or reflect product development.

We will make reasonable efforts to provide notice of material changes that affect your use, particularly where changes impact paid services or organisational deployments.

Some services may be offered on a trial, subscription, or paid basis. Pricing and billing terms will be presented at the point of purchase or within a separate written agreement.

Unless otherwise stated, fees are non refundable except where required by law. If you are purchasing on behalf of an organisation, you confirm you have authority to make that purchase.

You must not use our services to:

• Break the law or encourage unlawful activity.
• Attempt to gain unauthorised access to systems, accounts, or data.
• Interfere with service availability, integrity, or performance.
• Upload or distribute malware or malicious code.
• Harass, defame, or harm others, or violate their rights.
• Reverse engineer or scrape the service in a way that undermines security or licensing.

We may suspend or restrict access if we reasonably believe your use creates risk to users, partners, or our systems.

We own (or license) the services, including software, design, branding, and content. You receive a limited, non exclusive, non transferable licence to use the services as intended and in accordance with these terms.

You must not copy, modify, distribute, sell, or lease any part of our services unless we expressly permit it in writing.

If you submit content (for example messages, assessments, or feedback), you retain your rights to that content, subject to any licences you grant under these terms or a separate agreement.

By submitting content to our services, you grant us a limited right to host, process, and use it only as necessary to operate, secure, and improve the services.

If you provide feedback, you agree we may use it to improve the services without obligation to you.

Our Privacy Policy explains how we collect, use, and protect data. Where a conflict exists between these terms and the Privacy Policy on data handling, the Privacy Policy will govern.

For organisational deployments, additional data processing terms may apply, including a data processing addendum (DPA), security documentation, and access controls.

Some services may include AI enabled features. AI outputs can be incorrect, incomplete, or misleading. You must use judgement and, where appropriate, verify outputs before relying on them.

AI features are intended to assist users. They do not replace professional judgement or legal advice. Our approach and commitments are described in our AI Policy.

We provide the services on an “as is” and “as available” basis. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non infringement.

We do not warrant that the services will be uninterrupted, error free, or free of harmful components. We take security seriously, but no system is risk free.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, to the maximum extent permitted by law, LRARE will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

Where we are liable, our total liability for claims arising out of or relating to the services will be limited to the amount you paid to us for the services in the 12 months before the event giving rise to the claim, or £100 if you have not paid anything.

If you use the services in breach of these terms, you agree to indemnify and hold harmless LRARE from claims, damages, losses, and expenses (including reasonable legal fees) arising from that breach.

You may stop using the services at any time. We may suspend or terminate your access if we reasonably believe you have breached these terms, created risk, or used the services unlawfully.

Termination does not affect any rights or obligations that by their nature should survive, including intellectual property, disclaimers, limitation of liability, and indemnities.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer protection rules in your country require otherwise.

We may update these terms from time to time. When we do, we will update the effective date at the top of this page. If changes are material, we will take reasonable steps to notify users through the service or by other means.

Questions about these terms can be sent to hello@lrare.co.uk or via the contact form at lrare.co.uk.

LRARE Holdings Ltd (Company No. 16807366)